Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to brandraj.com/ and to the services provided by Brandraj ("Brandraj", "we", "us" or "our"), a technology and digital marketing company based in Delhi, India. By using this site or engaging us, you agree to these Terms.

If you do not agree with them, please do not use the site. If you are accepting on behalf of a company, you confirm you are authorised to bind that company.

2. What we provide

Brandraj offers software development, website development, mobile app development, design and digital marketing services. The pages on this site describe those services in general terms; they are marketing material, not an offer capable of acceptance.

The exact scope, deliverables, timeline, fees and support terms of any project are set out in a separate written proposal, quotation, statement of work or service agreement signed by both sides (an "Engagement Agreement"). Where an Engagement Agreement conflicts with these Terms, the Engagement Agreement prevails for that project.

3. Use of this website

You may browse the site, read our content and contact us. You may not:

• copy, republish, resell or redistribute any part of the site, its content or its design without our written permission;
• scrape, crawl or harvest the site with automated tools beyond normal search-engine indexing, or place unreasonable load on our infrastructure;
• probe, scan or attempt to breach the security of the site, our admin area or our hosting, or upload malware or malicious code;
• submit false, misleading or third-party personal information through our forms, or use them to send spam or unsolicited advertising;
• use the site for any unlawful purpose or in breach of any applicable law.

We may suspend or block access to anyone who breaches these rules, and we rate-limit form submissions to keep the site usable for everyone.

4. Enquiries, quotes and proposals

Submitting an enquiry or a quote request through this site does not create a contract and does not oblige us to take on the work. It starts a conversation.

Any quote or estimate we send is based on the information you give us, is valid for 30 days unless it states otherwise, and may be revised if the requirements change. Work begins only after a written Engagement Agreement is signed and any advance payment it specifies has been received.

5. Your responsibilities as a client

To deliver on time we depend on you. During a project you agree to:

• provide the content, brand assets, access credentials, approvals and feedback we ask for, within the timeframes agreed;
• confirm that you own or are licensed to use everything you supply to us - text, images, logos, fonts, data and third-party material;
• nominate a single point of contact who can make decisions and sign off deliverables on your behalf;
• keep the credentials we share with you secure, and tell us promptly if you think they have been compromised.

Delays caused by outstanding inputs or approvals shift the delivery schedule accordingly, and may affect the fee where they cause us to reschedule resources.

6. Fees, payment and changes in scope

• Fees, payment milestones and the payment schedule are those set out in the Engagement Agreement. Unless stated otherwise, fees exclude applicable taxes, which are charged additionally.
• Invoices are payable within the period stated on the invoice. We may suspend work or withhold deliverables on overdue accounts, after giving notice.
• Third-party costs - domains, hosting, cloud services, app store fees, licences, stock assets, ad spend - are yours to pay, either directly or as a documented pass-through cost.
• Work beyond the agreed scope is quoted and approved in writing as a change request before it starts.
• Fees already paid for work performed are non-refundable except where these Terms say otherwise.

7. Intellectual property

Everything on this website - the design, code, text, graphics, logos and the Brandraj name and marks - belongs to Brandraj or its licensors and is protected by intellectual property law. Nothing here transfers any right in it to you.

For project work: on full payment of all sums due, ownership of the final deliverables created specifically for you passes to you, other than (a) third-party components, which stay under their own licences, and (b) our pre-existing tools, frameworks, libraries and know-how, for which we grant you a perpetual, non-exclusive licence to use them as part of the deliverables. Until payment is complete, all deliverables remain our property.

Unless you ask us in writing not to, we may reference your name and logo and display non- confidential screenshots of the work in our portfolio, case studies and marketing.

8. Third-party services

Our work often relies on services we do not control - hosting and cloud platforms, payment gateways, app stores, APIs, plugins, analytics and advertising networks. Their availability, pricing, policies and approval decisions are theirs, not ours, and their terms apply to your use of them. We are not responsible for a third party changing its terms, deprecating a feature, rejecting a listing or suspending an account.

9. Disclaimers

This website and its content are provided "as is" and "as available", without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted or error free, or that the information on it is complete or current. Articles and guides on our blog are general information, not professional advice for your situation.

Digital marketing, search and advertising results depend on factors outside our control, including competitor activity, platform algorithms and your own market. We commit to the methods, effort and deliverables described in the Engagement Agreement. Except where the Engagement Agreement expressly states a guaranteed outcome, we do not guarantee particular rankings, traffic, leads, conversions or revenue.

10. Limitation of liability

To the maximum extent permitted by law, Brandraj is not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, business opportunity or data, arising out of or in connection with this website, our services or these Terms, even if we were advised such loss was possible.

Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees you paid us for that engagement in the six months before the event giving rise to the claim. For use of this website alone, where no fees have been paid, our liability is limited to INR 10,000.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct or death or personal injury caused by negligence.

11. Indemnity

You agree to indemnify and hold Brandraj and its team harmless from any claim, damage, loss or reasonable legal cost arising from your breach of these Terms, your misuse of the site, or any content, data or material you supply to us that infringes a third party's rights or breaks the law.

12. Confidentiality

Each side agrees to keep the other's non-public business, technical and commercial information confidential, to use it only for the purpose of the engagement, and to protect it with at least reasonable care. This does not apply to information that is already public, that is received lawfully from someone else, or that must be disclosed by law. How we handle personal data is set out in our Privacy Policy.

13. Suspension and termination

We may suspend or end your access to this site at any time if you breach these Terms. Either side may terminate an engagement as set out in the Engagement Agreement; on termination you pay for all work performed and costs committed up to that date, and we hand over the deliverables paid for. Sections that by their nature should survive - intellectual property, disclaimers, limitation of liability, indemnity, confidentiality and governing law - survive termination.

14. Governing law and disputes

These Terms are governed by the laws of India. The courts at Delhi have exclusive jurisdiction over any dispute arising out of or in connection with them. Before starting proceedings, both sides agree to try in good faith to resolve the dispute by discussion, beginning with a written notice to the other side.

15. Changes to these terms

We may update these Terms as our services or the law change. The current version is always on this page with its "last updated" date, and continuing to use the site after a change means you accept the revised Terms. Changes do not alter a signed Engagement Agreement already in force.

16. Contact us

Questions about these Terms:

• Email: work@brandraj.com
• Phone: +91 84487 88621
• Address: Delhi, India

You can also reach us from the contact page.